Effective Date: 15/10/2025
Applicable Jurisdiction: Ahmedabad, Gujarat, India
Welcome to Chandi Mahal by KK Jewels (“Company”, “we”, “our”, “us”).
This Privacy Policy (“Policy”) explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.chandimahalbykk.com
, our mobile application, or shop at any Chandi Mahal Exclusive Store (collectively, the “Platform”).
By using our Platform, you (“User” or “Customer”) agree to this Policy. If you do not agree, please discontinue use immediately.
1. Information We Collect
We collect information directly from you, automatically when you use our Platform, and from third parties as permitted by law.
1.1 Personal Information
When you place an order, register an account, or contact us, we may collect:
Full Name
Contact Number
Email Address
Shipping & Billing Address
Date of Birth / Anniversary (if provided voluntarily)
Government ID proof (for verification of high-value or insured deliveries)
Payment details (processed via secure payment gateways)
1.2 Non-Personal Information
IP Address, Browser type, Device type, Operating system
Pages visited, time spent, and referring website
Location data (approximate, via device permission)
1.3 Cookies & Tracking
We use cookies, pixels, and analytics tools (like Google Analytics and Meta Pixel) to enhance user experience, track performance, and deliver personalized recommendations.
You can disable cookies in your browser settings; however, certain features may not function properly.
2. Use of Collected Information
We use your information to:
Process, deliver, and manage orders
Verify identity and prevent fraud
Send order updates, invoices, and notifications
Respond to your queries and requests
Personalize your shopping experience
Improve product recommendations and website performance
Send marketing or promotional communication (only with your consent)
Comply with legal obligations and taxation requirements
3. Sharing & Disclosure of Information
We do not sell or rent your personal information. However, we may share it with:
Trusted service providers: Logistics, payment gateways, courier partners, analytics providers
Legal authorities: When required by law, subpoena, or regulatory process
Affiliates & group companies: For operational or marketing purposes (only under confidentiality obligations)
All third-party vendors are required to follow equivalent security and privacy standards.
4. Payment & Security
All online transactions are processed through secure PCI-DSS-compliant payment gateways such as Razorpay, PayU, or similar.
We do not store your complete card, CVV, or bank details on our servers.
Your personal data is transmitted through SSL (Secure Socket Layer) encryption and stored on secure servers with restricted access.
5. Data Retention
We retain your information only as long as necessary:
To fulfill your orders and provide services
For legal, tax, accounting, or regulatory requirements
For resolving disputes or enforcing our terms
Once no longer needed, data is securely deleted or anonymized.
6. Your Rights
You have the right to:
Access and review your personal data
Request corrections or updates
Withdraw consent for marketing communications
Request deletion of your account (subject to legal obligations)
To exercise these rights, email us at 📧 ️chandimahalbykk@gmail.com
with the subject “Privacy Request”.
7. Data Protection & Security Measures
We implement appropriate technical and organizational measures to prevent unauthorized access, misuse, loss, or alteration of your personal data, including:
Firewalled servers
Role-based access control
Regular security audits
Encrypted communication channels
However, please note that no electronic transmission is 100% secure, and you use the Platform at your own risk.
8. Third-Party Links
Our Platform may contain links to third-party websites (e.g., courier tracking, payment gateways, or social media).
We are not responsible for their privacy practices. Please review their policies separately before providing any personal information.
9. Children’s Privacy
Our services are intended for users 18 years and above.
We do not knowingly collect personal data from minors. If such data is identified, it will be deleted immediately.
10. Marketing & Communication Preferences
You may receive notifications via:
WhatsApp, SMS, or Email for order updates and offers.
You can unsubscribe anytime from promotional emails by clicking “Unsubscribe” or contacting us at ️chandimahalbykk@gmail.com
.
11. Changes to this Policy
We may update or modify this Policy from time to time.
Revised versions will be posted on this page with the “Effective Date” updated. Continued use of the Platform signifies acceptance of the revised Policy.
12. Governing Law & Jurisdiction
This Policy shall be governed by and construed in accordance with the laws of India.
Any disputes arising shall fall under the exclusive jurisdiction of the courts at Ahmedabad, Gujarat, India.
13. Contact Information
For privacy-related questions, grievances, or data requests, please contact:
Privacy Officer – Chandi Mahal by KK Jewels
📞+91 85114 03243
✉️chandimahalbykk@gmail.com
🌐 www.chandimahalbykk.com
🌐 www.chandimahalbykk.com